Job Description : Software Support Executive
Job Purpose :
Software support executive maintains the software and ensure that they run smoothly and provide technical support and advice to end users.
Duties and Responsibilities :
v To be responsible to perform a variety of duties, and must be prepared to handle many tasks at once.
v Installing and configuring software systems
v Planning and undertaking scheduled maintenance upgrades
v Talking to clients to determine the nature of problems
v Responding to breakdowns
v Maintaining records of software licenses
Skills Required :
v Ideally university graduate or equivalent relevant qualifications
v Working with customers to identify software problems and advising on the solution
v Logging and keeping records of customer queries
v Analyzing call logs so you can spot common trends and underlying problems
v Updating self-help documents so customers can try to fix problems themselves
v Ability to deal with difficult callers
v Good analytical and problem solving skills
v Up-to-date technical knowledge
v An in depth understanding of the software the customers are using
v Good interpersonal and customer care skills
v Should have patience with a meticulous nature and be capable of working well under pressure.
v Willing to travel extensively
v Should have excellent communication skills and outstanding command over English and Hindi language.
v Full Time : 9:30 am to 7:30pm
v Ahmedabad, Gujarat
v 1.5 L to 2.0 L (CTC).
Salary : 1 - 1.5 Lakhs
IT - Software
Functional Area : BPO/KPO/Customer Service/Technical Support
Job Type : Permanent
Desired Candidate Profile
Only Male Candidate can apply
Must be a Graduation
Experience : 0 - 1 years
Innkey Infosystems Pvt Ltd
Innkey Infosystems Pvt. Ltd. is a rapidly growing IT company from the hospitality industry offering a Fully Integrated PMS solution on the Cloud for Hotels. We provide best in class products and services to make Hotel’s goals more easier, enabling them to focus on their core business.
Founded in 2011 in Ahmedabad, India, we have a young team of professional from the IT industry. We strive to offer best possible service to our clients, by providing support in critical situations and catering to their insightful requirements. Innkey has more more than 400+ clients across in 11 countries.