Attending the customer calls and queries, solving problems on primary level through telephone.
Accepting calls, logging the calls, assigning the calls to the respective support engineer
Preparing daily, monthly call reports.
Follow up with vendors for pending calls and the spare parts required.
Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
Co-ordinate with the team.
Monitor e-mail and related information for support inquiries
Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, general.
Mandatory skills required:
Should have at least 1+ year of experience in Helpdesk coordination / Customer Support / Back Office.
Should have good verbal & written communication skill.
Should be ready to work in 24*7 rotational shift.
Interested can share resume on firstname.lastname@example.org or can call on 9967110436 / 02224315753
Thanks & Regards,
Salary : 1 - 1.5 Lakhs
IT - Hardware / Networking
Functional Area : IT-Hardware,IT-Networking
Job Type : Permanent
Desired Candidate Profile
Must be a Graduation,Certificate Courses
Experience : 1 - 3 years
Incorporated in 1995, the dynamic KI Group is built on the foundation of trust, quality and commitment towards delivering quality solutions to its clients, at all times. Customer-centric and driven by the objective of delivering the best in technology; the company has solidified its presence across diverse locations and has established itself across various verticals in the market today. A strong presence in the IT services and solutions’ landscape is the hallmark of our success today!