IT Helpdesk Coordinator

Kalyx Infotech

Key Skills:

Customer service, Customer Support & Service, Customer handling, Problem solving skills, helpdesk, service desk,

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Posted by Nisha | 1 year ago

Vacancy : 10

Job Views: 152

Job Applicants: 0

Job Description

Job Profile:

Attending the customer calls and queries, solving problems on primary level through telephone.

Accepting calls, logging the calls, assigning the calls to the respective support engineer

Preparing daily, monthly call reports.

Follow up with vendors for pending calls and the spare parts required.

Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.

Responds to requests logged via help desk applications. Tracks all problems until they get resolved.

Co-ordinate with the team.

Monitor e-mail and related information for support inquiries

Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, general.

Mandatory skills required:

Should have at least 1+ year of experience in Helpdesk coordination / Customer Support / Back Office.

Should have good verbal & written communication skill.

Should be ready to work in 24*7 rotational shift.

Interested can share resume on hradmin2@kalyaniinformix.com or can call on 9967110436 / 02224315753

Thanks & Regards,

Nisha Parmar

HR Recruiter

Salary : 1 - 1.5 Lakhs

Industry : IT - Hardware / Networking

Functional Area : IT-Hardware,IT-Networking

Job Type : Permanent

Desired Candidate Profile

Must be a Graduation,Certificate Courses

Experience : 1 - 3 years

Company Profile

Kalyx Infotech

Incorporated in 1995, the dynamic KI Group is built on the foundation of trust, quality and commitment towards delivering quality solutions to its clients, at all times. Customer-centric and driven by the objective of delivering the best in technology; the company has solidified its presence across diverse locations and has established itself across various verticals in the market today. A strong presence in the IT services and solutions’ landscape is the hallmark of our success today!

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