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Posted by Sachendra | 1 year ago

Vacancy : 10

Job Views: 116

Job Applicants: 1

Job Description

Position: Quality Auditor

Location: Mumbai

Department: Training & Quality


Experience: 2 – 3 years as a Quality Auditor in Voice Process

 

Mandatory Language: - English, Hindi & Tamil

Salary Range :- 22k to 28 K


 

 Roles & Responsibilities:

 

·        Auditing calls and sharing quality feedback to the agents, in order to improve their performance

·        Ensuring Weekly improvement in the performance of bottom 20% agents

·        Preparing Performance related reports & RCA on various CC related aspects.

·        Updating agents about new Product / Process / Feature related changes. Conducting adhoc briefings 

Salary : 3 - 3.5 Lakhs

Industry : Recruitment Services

Functional Area : Human Resources

Job Type : Permanent

Desired Candidate Profile

Must be a Graduation

Experience : 2 - 3 years


Company Profile

Dotto business solutions pvt ltd

Manpower


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