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Posted by Judanna Naidu | 1 year ago

Vacancy : 2

Job Views: 280

Job Applicants: 6

Job Description

Customer contact 

· Representing the Mercedes-Benz dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners 

· Promptly greeting and addressing all visitors to the Mercedes-Benz dealership 

· Friendly and open approach to visitors in accordance with the Mercedes-Benz identity 

· Looking after customers waiting in the showroom 

· Answering and conducting telephone calls and connecting callers if required (switchboard) with proper ettiquettes 

· Arranging for staff who are temporarily unavailable to call back 

· Ensuring prompt, priority customer care for those with problems or complaints 

· Recording and documenting walk-ins and tele-ins in the showroom 



· Introduce sales consultants to all showroom walk-in customers 

· Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom 

· Provide basic information about Mercedes Benz, Dealership and Mercedes Benz products and services over phone to all telephone enquiries. 

· Proactively offer refreshments to all walk-in customers 

· Record tele-in and walk-in prospects information in showroom log-book and share the same with sales manager daily 

· Pass on all tele-in enquires to respective sales consultants with the consent of sales manager 

· Assisting the sales consultant to present products, services by handing over brochures, price lists, schemes etc to sales consultants 



Resources management 

· Ensure all showroom display vehicles are displayed in a proper lay-out (as recommended by MB India) 

· Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist 

· Ensure all test drive vehicles are parked in their respective parking bays 

· Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist 


· Maintain test drive log book to monitor and control proper usability of test drive vehicles 

· Act as one point contact for information related to test drive vehicle availability 

Salary : 0 - 3 Lakhs

Industry : Automobile / Auto Ancillaries

Functional Area : BPO/KPO/Customer Service/Technical Support

Job Type : Permanent

Desired Candidate Profile Only Female Candidate can apply

Must be a Senior Secondary School(+2),Graduation

Experience : 0 - 7 years

Company Profile

Autohangar India Pvt Ltd

Auto Hangar Mercedes-Benz is the leading dealership for Luxury Passenger Cars of Mercedes-Benz in Mumbai , with our 3 exclusive Mercedes-Benz showrooms in Mumbai with 3 Service & Spares workshops in Mumbai, located in prime locations of Hughes road, Andheri & Worli.

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