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Posted by BABU BHAI | 2 years ago

Vacancy : 2

Job Views: 232

Job Applicants: 0

Job Description

EXPERIENCE: – 2 YEARS

EDUCATIONAL QUALIFICATION: 10+2/ GRADUATES

WORK DAYS: MON- SAT

JOB TIMING: 9 AM- 7 PM

SALARY: 12000 TO 15000

PRIMARY SKILLS: GOOD VOCAL COMMUNICATION, TELEPHONE ETIQUETTE, MICROSOFT

EXCEL,

LANGUAGES KNOWN: ENGLISH , HINDI, GUJARATI

THE PRIMARY RESPONSIBILITIES OF A CUSTOMER SUPPORT EXECUTIVE WOULD BE:

1 .ANSWER CALLS PROFESSIONALLY TO PROVIDE INFORMATION ABOUT PRODUCTS AND

SERVICES, OBTAIN DETAILS OF CUSTOMERS AND SCHEDULE/ CANCEL/ REMIND

APPOINTMENTS.

2. KEEP RECORDS OF CUSTOMER INTERACTIONS AND TRANSACTIONS, CAPTURING DETAILS

OF INQUIRIES, AND REMARKS, AS WELL AS ACTIONS TAKEN. PROCESS REQUESTS, FORMS

AND APPLICATIONS.

3. MAINTAINING UP-TO-DATE CLIENT RECORDS USING A VARIETY OF INTERNAL SYSTEMS

AND USING EXCEL, OUTLOOK, AND THE CURRENT CRM DATABASE AND REAL TIME

REPORTING OF THE SAME.

4. REFER UNRESOLVED CUSTOMER GRIEVANCES OR SPECIAL REQUESTS TO DESIGNATED

DEPARTMENTS FOR FURTHER INVESTIGATION.

Salary : 1.5 - 4 Lakhs

Industry : Retail

Functional Area : Marketing & Product Management/Tele Marketing

Job Type : Permanent

Desired Candidate Profile

Must be a Secondary School Examination(10th Pass)

Experience : 1 - 3 years


Company Profile

SAVALIA HOME SOLUTION

manufacturing and trading company


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